Clients using the CRMDialer integrated dialer can now set up call queues
Previously, if all dialer users were busy or not answering the phone the caller would be sent to voicemail.
Users can now establish a queue and keep callers on hold until they can answer the call
Each group (ie. support, sales) can create a recording that will play while the caller is on hold
The dialer users will see a list of calls on hold in the queue, with the phone number and caller ID. Once a user hangs up the current call they will automatically go to the next caller in the queue
Users can manage this new feature under Manage Dialer Settings on the Administration page. Click on any users settings and click Manage Groups. Edit the settings or Add A New Group. Upload a queue recording and you are all set!