We have added two important improvements to the CRMDialer Live Chat Integration!

 

Administrators now have the ability to ban users from a public chat room if they violate a chat policy, and also the ability to delete messages.

 

Additionally, incoming chat notifications will now pop up on your desktop even if you are not looking at an active CRMDialer tab, thus making sure you never miss a step!

 

Let’s take a closer look.

 

Public Chat Room Moderation

 

If a user violates a chat policy while using a public chat room they may be banned from that chat room by the system administrator.

To ban a user, click on the “Banned Users” icon in the public chat room:

 

Banned Users icon

 

Select the user(s) to be banned and click “Save”:

 

Save Button

 

After a user gets banned from a public chat room, the room will no longer appear in their CRMDialer live chat window.

If needed, you may also restore a user’s chat privileges later on. To do so go to the public chat room’s banned user list, uncheck the user(s) whose privileges you wish to restore and click “Save” again.

 

Deleting and Restoring Chat Messages

 

To delete a specific chat message go to Manage > Administration > Chat > Chat Logs, and click on the “Delete” icon on the message that you wish the delete:

 

Chat Logs

 

After you’ve deleted the message it will no longer show in the chat room:

 

Deleted message

 

To restore a message go back to the chat log and click on the “Restore” button:

 

Restore Button

 

Desktop Notifications

 

CRMDialer live chat notifications can now show up on your desktop even when you’re working in a different browser tab (which doesn’t have CRMDialer loaded).

In order to enable the desktop notifications in Chrome, click on the “Secure” icon just to the left of the address bar and enable the “Notifications” setting:

 

Secure Sign

 

Once you’ve saved your setting you will need to reload your page once in order for the setting to kick in:

 

Reload

 

Your incoming CRMDialer live chat notifications will now appear in the lower right corner of your desktop whenever you switch over to a different browser tab:

 

Popup

 

The procedure for enabling desktop notifications in other browsers is similar to the one described above for Chrome.

 

More updates coming soon, so stay tuned!

 


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