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CRM For Inbound Sales

CRM For Inbound Sales


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Advantages Of CRM Software For
Inbound Sales

One of the main goals associated with every business is to increase profitability, which is exactly what our platform is able to provide. CRM For Inbound Sales is designed to offer you a variety of advantages starting with the fact that it can improve the relationship between your company and prospective buyers as well as align the sales and marketing departments.

As long as you rely on calls to ensure that you convert more visitors into customers, you can rely on our communication tools to help you in this matter. The same with inbound marketing, our inbound sales approach would allow you to convince the most profitable prospects to buy from you. We will provide you access to recordings of your calls as well as to detailed reports that display accurate managerial data.

CRMDialer is the solution to adjust your sales strategy and increase its efficiency, especially when it comes to the way that your sales team deals with leads. To benefit from Unlimited Users CRM, you do not have to do anything other than selecting our unlimited plan, which would offer you just that – unlimited access to our complete package of services. This is the ideal option for users that want to consolidate their position in the market and take complete advantage of all the tools that we provide.

There are different ways you can help your sales team make more sales, but none of them are as efficient as the ones we put at your disposal. Knowing that you can go back to the calls that have been made and use the data to make more informed decisions is a game changer for any business that wants to use an information-based sales strategy when contacting customers. Get in touch with our team if you have any additional questions!

Unlimited Users CRM

Unlimited Users CRM

  • Build a full-featured call center platform branded with your company logo

  • Place and record calls right from your desktop browser

  • Contact up to 3 times as many prospects, by connecting with them through one click. You'll spend less time dialing and more time selling

  • IVR, local presence, voicemail drops, call waiting, recordings and queues. Your calls will be automatically logged to CRMDialer


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Website Visitor Tracking

Website Visitor Tracking

  • Reach out to your prospects with a perfectly timed call or email

  • See what your prospects are clicking on and what they are interested in so that you can target them effectively

  • Improve your lead quality and close more deals


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Local Presence

Local Presence

  • Reach more customers by using local phone numbers

  • Add as many local and commercial numbers as you would like

  • Local numbers increase customer answer rate by 65%


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Email Tracking & Notifications

Email Tracking & Notifications

Email Tracking & Notifications

  • Know the moment a lead opens or clicks a link in your email so you can reach out right away

  • Your team will focus on more engaged prospects and not waste time with cold leads

  • When you reach out at the right time you can expect more sales


Schedule Demo

Post API

Post API

Post API

  • Capture leads from your landing pages and rotate them evenly amongst your sales team

  • Get team members working on inbound leads right away so they can close more deals

  • Track where leads come from to identify which of your marketing campaigns are working


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Email Validation

Email Validation

Email Validation

  • Ensures that your marketing campaigns are as effective as they can be

  • Remove Incorrect Emails

  • Avoid Spam Traps

  • Drastically Reduce Bounces


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Voice Recognition

Voice Recognition

Voice Recognition

  • Instantly transform your spoken words into highly accurate text

  • Post notes and write emails three times faster by talking instead of typing

  • Improve your team's performance by eliminating unnecessary manual data entry

  • Increase the quality of information on your records by using a faster, easier, and more comfortable way of communicating

  • Create leads and tickets, google information, and more with voice commands


Schedule Demo

Call Waiting

Power Dialer CRM

Call Waiting

  • Identify prospects with caller ID automatically while on another call

  • Receive a call while you are already on the line with someone else

  • Choose to answer, reject or hold the incoming call


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Call Queues

Power Dialer CRM

Call Queues

  • Places incoming calls into a queue while your agents are busy with other calls

  • Calls are distributed to the next available agent in the order that they were received

  • Agents can cherry pick which calls to take from their queue


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E-Signature

E-Signature

E-Signature

  • eSign new accounts from anywhere in the world

  • Increase agent productivity and shorten sales cycles

  • Eliminate the frustration and delays caused by incomplete applications


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Reasons to Implement a CRM

Lead Management

Reasons to Implement a CRM

  • Over 65% sales reps that use a CRM achieve their quota

  • Almost 80% of sales reps that don't use a CRM do not meet quota

  • CRM's increase revenue by over 40% per sales rep


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Round Robin

Power Dialer CRM

Round Robin

  • Ensure that each sales rep receives the same quality and quantity of leads every month to achieve/exceed their quota. Fair is fair!

  • Create a level playing field to better identify and reward top performance

  • Prospects are responded to more quickly versus building up in a queue


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Integrated Email

Integrated Email

Integrated Email

  • Sync your Outlook and Gmail accounts to automatically track your emails

  • Inbound and Outbound Email, with the ability to track and bind all emails to their appropriate records

  • Schedule emails to go out at a date and time when your prospects are more likely to engage with you

  • Create email templates for your most effective and repetative emails and share them with your team


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Call, Email, and SMS Reporting

Call, Email, and SMS Reporting

Call, Email, and SMS Reporting

  • Email analytics that show your best emails with open, click, and reply rates

  • Real-time monitoring and reporting on the number of calls with talk time

  • Download or playback call recordings

  • Review and measure agent production


Schedule Demo

Missed Call Reporting

Power Dialer CRM

Missed Call Reporting

  • Receive desktop and email notifications about missed calls

  • Identify who missed a call and why

  • Generate reports to identify agents with frequently missed calls


Schedule Demo

White Label

Email Tracking & Notifications

White Label

  • Cutsomize the platform with your own branding and images

  • Easily change everything within the platform through simple drag and drop tools

  • No developer required


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Tasks and Appointments

Integrated Email

Tasks and Appointments

  • Set up tasks and appointments directly from the system

  • Easily connect your Google or Outlook Calendar


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Call Recordings

Call Recordings

Call Recordings

  • The ability to record calls for review in the future

  • Call recordings are automatically bound to the relevant lead


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Schedule Demo

CRM For Outbound Sales

CRM For Outbound Sales


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CRM Software With Power Dialer

Whether your agents are talking to prospects that have shown interest in your products or are following up to answer questions about learning more about what you have to offer, CRM For Outbound Sales is a necessity. Our comprehensive platform is prepared to make this experience a satisfying one for your sales team by making their job easier.

How? CRMDialer has created a plethora of communication tools right at your agent's fingertips, allowing salespeople to keep leads interested in everything that they have to say. This is just one of the challenges that agents have to deal with - engaging customers and having them pay attention to their sales pitch – through email or on the phone. That is why at the core, we realized that there is a need for a different kind of sales approach.

Customers today do not respond well to pushy salespeople but are rather interested in getting access to all the relevant information they are looking for or that they might need about a product before they decide to buy it. Our platform helps your team in this matter, while also makes it easier for them to contact the prospects after they learn what they have visited on your website.

Our CRM gives your team the upper hand. To benefit from all of the advantages that our service has to offer, select our unlimited plan that is designed for teams that need a Power Dialer. This is the most efficient way that you can find customers, keep your agents talking to prospects and even convince leads that are not ready to make a purchase that it is time to hit that “place order” button.

Give leads, prospects and clients access to information and ensure that your salespeople are up to speed with their actions so that they can have a stronger influence on their decision-making process. Contact us if you need help choosing the right plan for your business!

Website Visitor Tracking

Website Visitor Tracking

  • Reach out to your prospects with a perfectly timed call or email

  • See what your prospects are clicking on and what they are interested in so that you can target them effectively

  • Improve your lead quality and close more deals


Schedule Demo

Local Presence

Local Presence

  • Reach more customers by using local phone numbers.

  • Add as many local and commercial numbers as you would like

  • Local numbers increase customer answer rate by 65%


Schedule Demo

Calling

Power Dialer CRM

Calling

  • Click to call power dialer

  • Record agent calls so that you can give them advice on how to improve their client interactions, and raise sales numbers

  • Listen in on live calls

  • Whisper to your agent, so that you can give them advice on what to say in tricky situations, and barge into the call to help the agent out with the prospect


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Lead Management

Lead Management

Lead Management

  • Unlimited leads and contacts

  • Lead importer with user assignments

  • Report on unlimited lead fields and customize view by user

  • Duplicate checker, to ensure that no lead is imported twice

  • Automatically notify your team as deals move through the sales cycle


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E-Signature

E-Signature

E-Signature

  • eSign new accounts from anywhere in the world

  • Increase agent productivity and shorten sales cycles

  • Eliminate the frustration and delays caused by incomplete applications

  • Stop double data entry and streamline your merchant boarding process


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Email and SMS

Integrated Email

Email and SMS

  • Email Validation to ensure that your marketing campaigns are as effective as they can be

  • Sync your Outlook and Gmail accounts and automatically track your emails

  • Spam Checking

  • The ability to send SMS directly from the system, which provides an over 80% responce rate and helps close deals faster

  • Create email templates for your most effective and repetative emails and share them with your team


Schedule Demo

Call, SMS, and Email Metrics

Call, Email, and SMS Reporting

Call, SMS, and Email Metrics

  • Compare email template metrics, and take action to increase sales

  • Real-time monitoring and reporting on the number of calls with talk time

  • Download or playback call recordings

  • Review and measure agent production

  • Email analytics that show your best emails with open, click, and reply rates

  • Email open and tracking notifications


Schedule Demo

Voice Recognition

Voice Recognition

Voice Recognition

  • Instantly transform your spoken words into highly accurate text

  • Post notes and write emails three times faster by talking instead of typing

  • Improve your team's performance by eliminating unnecessary manual data entry

  • Increase the quality of information on your records by using a faster, easier, and more comfortable way of communicating

  • Create leads and tickets, google information, and more with voice commands


Schedule Demo

Reasons to Implement a CRM

Lead Management

Reasons to Implement a CRM

  • 80% Adoption Rate by Sales People

  • Over 65% sales reps that use a CRM achieve their quota

  • Almost 80% of sales reps that don't use a CRM do not meet quota

  • CRM's increase revenue by over 40% per sales rep


Schedule Demo

Email Validation

Email Validation

Email Validation

  • Ensures that your marketing campaigns are as effective as they can be

  • Remove Incorrect Emails

  • Avoid Spam Traps

  • Drastically Reduce Bounces


Schedule Demo

Email Tracking & Notifications

Email Tracking & Notifications

Email Tracking & Notifications

  • Know the moment a lead opens or clicks a link in your email so you can reach out right away

  • Your team will focus on more engaged prospects and not waste time with cold leads

  • When you reach out at the right time you can expect more sales


Schedule Demo

Post API

Post API

Post API

  • Capture leads from your landing pages and rotate them evenly amongst your sales team.

  • Get team members working on inbound leads right away so they can close more deals

  • Track where leads come from to identify which of your marketing campaigns are working


Schedule Demo

White Label

Email Tracking & Notifications

White Label

  • Cutsomize the platform with your own branding and images

  • Easily change everything within the platform through simple drag and drop tools

  • No developer required


Schedule Demo

Tasks and Appointments

Integrated Email

Tasks and Appointments

  • Set up tasks and appointments directly from the system

  • Easily connect your Google or Outlook Calendar


Schedule Demo

Call Recordings

Call Recordings

Call Recordings

  • The ability to record calls for review in the future

  • Call recordings are automatically bound to the relevant lead


Schedule Demo
Schedule Demo

CRM For Customer Support

CRM For Customer Support


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CRM Software With
Integrated Helpdesk

The goal of every business is to build a healthy roster of clients and an outstanding reputation in their industry. Nurturing relationships with customers and turning leads into clients are the keys to success and leveraging an industry-specific CRM is a powerful tool to helps with both of these processes. Without an integrated customer service CRM to help keep all of your files, images, notes, and other essential information organized, it's tough for your agents to do these things to the best of their ability.

Here's the thing; having a great CRM software is essential to making your job easier. Ideally, the CRM software you choose should help you do these five things:

  • Get More Done in Less Time: You want to obtain all of prospect and client data from right at your fingertips. Make and receive calls right from your browser with CRMDialer's CRM software. Take notes and send emails while you're on calls (or on hold). Get up-to-the-minute notifications when prospects visit your website. Tackle contracts in a flash with e-signatures, and keep meticulous records with an extensive database, built-in duplicate checker and email validation. All this from one spot.
  • Nurture Strong, Lasting Relationships: Relationships are the cornerstone of a successful and lasting career. You want to treat everyone from leads to potential clients to long-term customers as your top priority. With CRMDialer on your side, your team will stay consistent with their outreach, remain visible with the people in your community and obtain that coveted word-of-mouth recommendation that everyone strives for. In addition to a great database, our CRM software includes everything you need to keep detailed client records, stay on top of appointments and follow ups and facilitate easy communication.
  • Seize More Opportunities: When you don't have the right integrated tools on your side, you could be missing out on opportunities left and right. But with visitor tracking and lead management, you can capture more leads — and higher quality leads. Built in SMS and email makes marketing efforts a cinch, while the metrics built into the platform provide insight into what's working and what isn't catching a prospect's attention.
  • Create an Awesome Team Environment: Although much of an agent's work is done solo, unless you're a business of one, you're part of a team. Reach out to your colleagues with internal chat, which lets you share files, search for information about specific properties or topics and ask questions lightning fast — even if you're on the phone while you're doing it.
  • Train Your Team Faster and Easier: For a busy department, getting new agents up and running quickly is a real advantage. Not only is this an intuitive, easy to use platform, it also includes some spectacular tools for training. Call recording and archiving for later analysis and training is one. But another feature is the whisper and barge function, which lets managers or senior agents listen in and help out with a challenging call as needed.

That's just the tip of the iceberg. In addition to the seamless integrations and game-changing tools, CRMDialer offers transparent pricing with no contracts necessary. It's also amazingly scalable. Try out the Free CRM plan when you're just starting out. It's free forever — yup, forever! — and good for up to two users. When you're ready, you can scale up to the per user, per month option or the unlimited users CRM account option.

Pretty awesome, right? That's not the only awesome thing about this platform. As you learn more about the features that CRMDialer offers, you'll quickly understand why it's the best option for real estate agents. It's a unified solution that's user-friendly, easy to implement and power-packed with all the features you need, including the following standouts.

Power Dialer

Power Dialer CRM

Power Dialer

  • Integrated phone system with click to call and screen pops

  • Call queues, so that your agents can spend less time dialing and more time selling

  • Set up complex IVR phone trees so that call get the most relevant agents

  • Missed call notifications on a personal, team, and company level

  • Call forwarding based on a schedule


Schedule Demo

Integrated Helpdesk

Integrated Helpdesk

Integrated Helpdesk

  • Ensure that all support requests are handled in a timely manner

  • Set internal SLAs for ticket types and monitor support team effectiveness

  • Agents are automatically notified as tickets progress from open to resolved

  • Deliver revolutionary customer service from anywhere, anytime, on any device


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Lead Information

Lead Information

  • Send emails and SMS while on a call

  • Send email templates that can be personalized and include attachments

  • Record notes right in the leads page by typing or using voice recognition

  • Set up call back tasks or meetings in the CRM


Schedule Demo

Voice Recognition

Voice Recognition

Voice Recognition

  • Instantly transform your spoken words into highly accurate text

  • Post notes and write emails three times faster by talking instead of typing

  • Improve your team's performance by eliminating unnecessary manual data entry

  • Increase the quality of information on your records by using a faster, easier, and more comfortable way of communicating

  • Create leads and tickets, google information, and more with voice commands


Schedule Demo

Call Waiting

Power Dialer CRM

Call Waiting

  • Identify prospects with caller ID automatically while on another call

  • Receive a call while you are already on the line with someone else

  • Choose to answer, reject or hold the incoming call


Schedule Demo

Call Queues

Power Dialer CRM

Call Queues

  • Places incoming calls into a queue while your agents are busy with other calls

  • Calls are distributed to the next available agent in the order that they were received

  • Agents can cherry pick which calls to take from their queue


Schedule Demo

Missed Call Reporting

Power Dialer CRM

Missed Call Reporting

  • Receive desktop and email notifications about missed calls

  • Identify who missed a call and why

  • Generate reports to identify agents with frequently missed calls


Schedule Demo

Round Robin

Call Recordings

Round Robin

  • Ensure that each sales agent recieves the same amount of calls, so that no one is over booked

  • Create a level playing field to better identify and reward top performance

  • Prospects are responded to more quickly versus building up in a queue


Schedule Demo

Call, Email, and SMS Metrics

Call, Email, and SMS Metrics

Call, Email, and SMS Metrics

  • Compare email template metrics, and take action to increase sales

  • Real-time monitoring and reporting on the number of calls with talk time

  • Download or playback call recordings

  • Review and measure agent production

  • Email analytics that show your best emails with open, click, and reply rates

  • Email open and tracking notifications


Schedule Demo

White Label

Email Tracking & Notifications

White Label

  • Cutsomize the platform with your own branding and images

  • Easily change everything within the platform through simple drag and drop tools

  • No developer required


Schedule Demo

Tasks and Appointments

Integrated Email

Tasks and Appointments

  • Set up tasks and appointments directly from the system

  • Easily connect your Google or Outlook Calendar


Schedule Demo

Call Recordings

Call Recordings

Call Recordings

  • The ability to record calls for review in the future

  • Call recordings are automatically bound to the relevant lead


Schedule Demo
Schedule Demo

CRM For Call Centers

CRM For Call Centers


Schedule Demo

Cloud Based Call Center
CRM Software

Our clients often ask if a cloud based call center or an on-premise solution is better when starting a call center of around 50 agents, and are debating subscribing to a powerful cloud based contact platform or setting up and self-managing an on-premise software. Our first response is to always sign up for our free CRM with power dialer to experience the benefits of a cloud based solution.

Before you choose a CRM, consider important details such as:

  • The functions that you need it to perform
  • Does the system provide an Unlimited Users plan?
  • How quickly you want to implement the system
  • Pricing and billing practices (when you're small, flexibility matters)
  • The kind of growth you're expecting for your team and your business
  • Whether you want it to integrate with your existing system or replace it

The way we see it, a cloud CRM delivers far more benefits and flexibility than on-premise software ever could. For example, a cloud based CRM gives you the option to allow agents to work remotely without sacrificing the reporting that managers need to make sure everything's on track and running smoothly — all without having to be physically in the same office with every member of your team. A hosted CRM also offers increased scalability and the opportunity to remain on top of the latest technology with seamless integrations that don't require hefty additional investments such as email and calendar integrations (good systems come with Gmail and Outlook integrations out of the box).

Think about how much cloud computing has grown in the last few years. Experts estimate that from 2013 through 2018, cloud computing grew at a compound annual growth rate (CAGR) of around 30 percent compared to the overall IT CAGR of 5 percent. Forbes predicts that by the year 2020, it'll be a $411 billion business. That's huge.

There's a reason why today's tech is all about the cloud. Modern businesses of all kinds benefit from cloud-based solutions — so much so that businesses large and small are clamoring for cloud-based solutions. Whether your call center has two agents or 2 million, the winner between an on-premise vs. cloud-based battle is clear: cloud all the way!

Here are just a few benefits of using a call center cloud:

  • Fast, Easy Implementation: When you're starting a call center, would you rather spend time installing software, planning hardware, taking care of licensing and setting everything up or getting to the business of your business? On-premise call center software takes so much more time to install and maintain compared to the cloud. It also costs more because you buy the software licensing, and it takes up space, whereas software in the cloud, like a power dialer CRM, doesn't require expensive phone hardware or implementation costs — all you really need is a connection to the internet and you're ready to go.
  • Increased Agent Availability and Flexibility: With on-premise call center software, you can only hire agents who can work from your building, but with cloud-based software, agents can work remotely from anywhere, which makes it easier for your call center to stay open for extended hours and provide amazing customer support from anywhere at any time. Plus, you can select from a larger pool of candidates when hiring.
  • Improved Customer Interactions and Satisfaction: The same flexibility that your agents are going to appreciate will also translate to better customer experiences. When people can talk to skilled agents when they need to, they naturally have an improved experience thanks to your call center's increased efficiency and effectiveness.
  • Lower Operational Costs: This is another driving factor in the popularity of cloud computing. Instead of having to invest a large sum on money in the servers, computers, phones and headsets necessary for on-premise software (not to mention the licensing, office space and other office-related costs), choosing software in the cloud requires minimal startup costs. Choose software with a no-contract account option, and you're never roped into anything. Cancel, upgrade or downgrade at any time.
  • Scalability: You're just starting out. You're planning for 50 agents, but what if business grows quickly and you need to increase your call force? What if growth occurs slowly and you don't need all 50 agents for a while? With on-premise software, you have to make another investment as you grow, and you have far less flexibility to add or remove users with changes in your business. With the cloud, though, you can scale up or down in mere minutes with no hassle.

Calling

Power Dialer CRM

Calling

  • Integrated phone system with click to call and screen pops

  • Call queues, so that your agents can spend less time dialing and more time selling

  • Set up complex IVR phone trees so that call get the most relevant agents

  • Missed call notifications on a personal, team, and company level

  • Call forwarding based on a schedule


Schedule Demo

Call Queues

Power Dialer CRM

Call Queues

  • Places incoming calls into a queue while your agents are busy with other calls

  • Calls are distributed to the next available agent in the order that they were received

  • Agents can cherry pick which calls to take from their queue


Schedule Demo

Round Robin

Call Recordings

Round Robin

  • Ensure that each agent receives the same number of calls to ensure that no one is overbooked with calls at any given time

  • Create a level playing field to better identify and reward top performance

  • Prospects are responded to more quickly versus building up in a queue


Schedule Demo

Call Waiting

Lead Management

Call Waiting

  • Identify prospects with caller ID automatically while on another call

  • Receive a call while you are already on the line with someone else

  • Choose to answer, reject or hold the incoming call


Schedule Demo

Missed Call Reporting

Power Dialer CRM

Missed Call Reporting

  • Receive desktop and email notifications about missed calls

  • Identify who missed a call and why

  • Generate reports to identify agents with frequently missed calls


Schedule Demo

Voice Recognition

Voice Recognition

Voice Recognition

  • Instantly transform your spoken words into highly accurate text

  • Post notes and write emails three times faster by talking instead of typing

  • Improve your team's performance by eliminating unnecessary manual data entry

  • Increase the quality of information on your records by using a faster, easier, and more comfortable way of communicating

  • Create leads and tickets, google information, and more with voice commands


Schedule Demo

Lead Information

Lead Management

Lead Information

  • Send emails and SMS while on a call

  • Send email templates that can be personalized and include attachments

  • Record notes right in the leads page by typing or using voice recognition

  • Set up call back tasks or meetings in the CRM


Schedule Demo

Call, Email, and SMS Metrics

Call, Email, and SMS Metrics

Call, Email, and SMS Metrics

  • Compare email template metrics, and take action to increase sales

  • Talk time, wait time, voicemail drops, and dial metrics

  • Download and playback call recordings

  • Review and measure agent production

  • Email analytics that show your best emails with open, click, and reply rates

  • Email open and tracking notifications


Schedule Demo

E-Signature

E-Signature

E-Signature

  • eSign new accounts from anywhere in the world

  • Increase agent productivity and shorten sales cycles

  • Eliminate the frustration and delays caused by incomplete applications


Schedule Demo

White Label

Email Tracking & Notifications

White Label

  • Cutsomize the platform with your own branding and images

  • Easily change everything within the platform through simple drag and drop tools

  • No developer required


Schedule Demo

Tasks and Appointments

Integrated Email

Tasks and Appointments

  • Set up tasks and appointments directly from the system

  • Easily connect your Google or Outlook Calendar


Schedule Demo

Call Recordings

Call Recordings

Call Recordings

  • The ability to record calls for review in the future

  • Call recordings are automatically bound to the relevant lead


Schedule Demo
Schedule Demo