CRMDialer users can now forward their calls to an external number.
For example, a merchant dials your office number and extension and the call will be forwarded to your cell phone if you are out of the office.
Each added phone number has to be verified and the user must have an extension assigned to them.
Call forwarding is very easy to set up:
First, go to Manage > Administration > Manage Dialer Settings
Next, click the wrench icon on the user and click the settings cog
Finally, verify the phone number and enable forwarding by clicking the check box
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