Call Center
-
Understanding Local Presence and the Power of a Familiar Phone Number
Published on: July 9, 2019
Read more about Understanding Local Presence and the Power of a Familiar Phone NumberSuccessful phone sales are all about opening a strong, honest dialogue with the prospect and addressing their concerns and needs in order to close the deal. But none of that can happen if prospects don’t pick up the phone in the first place! Unfortunately, that’ a common result when prospects see unfamiliar area codes on […]
-
Support Center Basics, CRM 101
Published on: January 31, 2019
Read more about Support Center Basics, CRM 101Customer service support is a tough but rewarding business. You often walk the line between calming down frustrated (and sometimes angry) customers, solving issues and trying to be as efficient as possible. The hustle of a busy support center isn’t the only hurdle. Some of the other big challenges most support centers face include: Customer […]
-
Boost Your Call Center Productivity
Published on: January 16, 2019
Read more about Boost Your Call Center ProductivityCall center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers. But before you can start improving productivity, it helps to evaluate your operations and […]
-
Get Paid Faster During a Call – Your CRM Credit Card Payment Acceptance
Published on: January 7, 2019
Read more about Get Paid Faster During a Call – Your CRM Credit Card Payment AcceptanceTime is money. Every little bit of time you can shave off clunky business practices can be better spent doing what you do best and getting down to business. That’s why we created CRMDialer — to streamline everything and save time for businesses of all types. And now, we’ve created a credit card payment acceptance […]
-
Call Center Productivity: 5 Ways to Increase Your Team’s Effectivity
Published on: January 4, 2019
Read more about Call Center Productivity: 5 Ways to Increase Your Team’s EffectivityProductivity is at the heart of every successful call center. It’s among the key factors in reducing overhead costs and boosting the bottom line while also providing incredible customer service. If you’re like many call centers, you struggle from time to time with effectiveness and efficiency. This is where great CRM can lend a helping […]
