Published on: March 15, 2019
Collecting past-due accounts can be a messy business. Debtors can often be uncooperative and sometimes downright nasty, and debt collection agencies are bound by dense regulation and subject to heavy fines should they step out of line. In a game that’s difficult enough as it is, customer resource management tools are one way that agencies […]
Published on: March 11, 2019
What is Website Visitor Tracking, and why should you care? Well, think about it. Do you want to turn more prospects into more leads into more loyal customers? Of course, you do! In that case, Visitor Tracking isn’t optional. It’s essential. Visitor Tracking tells you who’s visiting your website, which pages they’re looking at, […]
Published on: March 7, 2019
Leads are the lifeblood of sales. A healthy sales funnel requires a constant stream of leads pouring into the top to function, and as a result, lead generation is a top priority for a wide variety of industries from real estate to legal, and beyond. But a lead won’t turn into a paying customer on […]
Published on: February 28, 2019
Did you know that more than 90% of customer interactions happen over the phone? And it isn’t just limited to cold calling and prospecting. Think about the amount of time you typically spend following up with customers, checking in with professional colleagues and responding to questions and inquiries. Given the huge chunk of time that […]
Published on: February 27, 2019
In marketing circles, many people say that content is king. But we’re fairly certain that, as important as the content may be, customer support experience is the newly crowned king for all businesses. Customer service has always been an important part of every successful business. But research conducted in the last few years suggests that […]
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