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Debt Collection CRM Software

Close more outstanding accounts with help from CRMDialer!

Debt collection is a challenging process. The average unpaid debtor isn’t particularly interested in settling their accounts, and the negotiation and payment process can be frustrating. That’s why it’s so important to make it as easy as possible for your agents to do their jobs successfully, and CRMDialer is the ideal tool to do it with.

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Revenue Boost Power Dialer
  • CRMDialer brings email, SMS, calling, and internal chat all into one single, easy-to-use communications platform, minimizing wasted time jumping between applications
  • Tracking down account information is fast and easy thanks to CRMDialer’s industry-leading lead management tools
  • Enhance housekeeping tasks so that agents can spend more time working with debtors and closing out accounts
  • Generate detailed, informative reports in a matter of a few clicks
  • Enables your agents to queue up their calls in order of importance, status, age, or preference
  • Allows call scheduling to be set and limiting parameters to be enforced to ensure that all calling is compliant with legislature such as FDCPA
  • Round-robin enables you to spread a call list as evenly as possible among your agents, ensuring maximum efficiency

Streamline Communication To Get More Done

Communication is key in debt collection, and it often takes multiple contacts with a debtor to close out an account. CRMDialer makes those contacts easier and more effective by bringing all of your agents’ communication tools into a single platform. Our built-in power dialer allows your agents to easily queue up their calls for maximum efficiency and comes packed with features like click to dial, QC call recording, missed call reporting, and more. CRMDialer also allows agents to manage their Gmail and Outlook accounts directly from within the software, making it a one-stop communications platform.

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Debt Collection Payments

Getting Paid Has Never Been Easier

At the end of the day, collections is all about getting paid. CRMDialer makes it easier than ever for your agents to collect payments, either online or right over the phone while on the line with a debtor. That’s of immense importance, as once your agent has convinced a debtor to settle their account, any delay in processing the payment puts the entire process at risk.

CRMDialer enables your team to collect secure payments via credit card or ACH eCheck, and the system is fully PCI Level 1 compliant, ensuring your organization will always meet or exceed the industry standard for payment processing and data storage security.

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Better Situational Awareness On Each And Every Account

Keeping track of a long list of debtors, each in a different stage of the recovery process, can be a headache at the best of times. CRMDialer makes it easier for your agents to maintain complete awareness of where each of their accounts stand by providing intuitive and easy access to all of the relevant data on each and every debtor in your database. Every call, every text, every email, every saved document, every meeting note – every point of important data – is automatically associated with the relevant debtor, so agents will never have to waste time hunting down information or find themselves without the data they need, right when they need it.

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Frequently Asked Questions

Does CRMDialer help me with document management?

Absolutely. CRMDialer provides unlimited document storage and unlimited debtor accounts, meaning you’ll never run into a wall no matter how large your collection agency grows. CRMDialer also includes eSignature functionality, so you can send and collect signed documents right through your CRM.

How does CRMDialer help me manage my agents?

CRMDialer helps managers by providing unparalleled business intelligence. Its powerful reporting tools make it easy for you to pull up all the relevant information you need to make more informed decisions, and its call recording features enable you to monitor your agents’ performance to ensure best-practices are being followed and important consumer protection legislation is being complied with.

Want to learn more?

Get a 1:1 personalized demo today!

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