Just like everything else in this world, when you’re looking for the “best” software, it’s fairly subjective. Essentially, the best enterprise CRM is the one that meets all your needs. All too often, companies choose the cheapest platform or one that claims to be the best without taking the time to consider important factors like: Whether it […]

The world of customer service software and customer relationship management (CRM) software is mighty crowded these days. There are lots of options out there, all with their own strengths. Two worthy competitors include Zendesk and CRMDialer, each of which has a helpdesk designed to help your company offer incredible customer service and support. No matter […]

Businesses looking to boost performance need to look beyond a traditional CRM like Salesforce and Hubspot. A new wave of business requirements indicates that CRM software today needs to be a fully loaded communication suite that includes a phone system, SMS, email and internal chat. The need to manage leads, contacts and documents have evolved. […]

Have you heard that voicemail is dead? Many think people don’t listen to voicemail anymore. Even though emails and SMS messages boast a higher response rate, there’s an important place in the sales process for phone calls and voicemails. In fact, more than 90% of customer interactions still take place over the phone.   Statistics […]

If you’re looking to increase your contact rate, provide a personal touch and gain a competitive edge, a local presence dialer might be just what the doctor ordered. It’s just one of the many tools included with powerful customer relationship management (CRM) software like CRMDialer, and it provides a dynamic new way to reach out […]