Whether it’s outbound sales calling, customer service, or simple day-to-day operations, effective, efficient telephone operations are exceptionally important in almost all business environments. One of the top tools companies can engage to improve their phone operations is a power dialer – a web-based phone system specifically designed to meet the needs of high-volume call environments and offices. But some companies that could otherwise benefit greatly from utilizing a power dialer demur due to a lack of understanding of just how easy it is to start using one. With that in mind, the following is a primer on the benefits of a modern power dialer, how to choose the right one for your company, and what goes into getting one set up.
The Benefits of a Power Dialer
Getting set up with a full-featured power dialer offers a wide variety of benefits. First and foremost, a power dialer offers wider functionality than your normal phone system. For instance, the advanced power dialer included in CRM dialer offers features including one-click and no-click automatic dialing, one-click voicemail drop, and easy-to-use call queues, all of which supercharge your phone team’s ability to handle more calls per day. The importance of that can’t be overstated for industries employing telephone sales, which is largely a numbers game. On the management side, a power dialer enables the easy monitoring and recording of calls for quality control, regulatory compliance, and training purposes. The system also provides advanced analytics to enable managers to make better decisions regarding phone sales strategy. Other features include full IVR call routing, round-robin distribution, local presence, and more.
Choosing the Right Power Dialer
Not all power dialers are created equal, so it’s important that you consider your options carefully before choosing one. The first consideration is the included features. As mentioned, a power dialer like the one included with CRMDialer is packed full of useful features, but some dialers come with less, so don’t just assume any given dialer has what you need. The next consideration is the service. Some dialers only offer the software itself, and everything on top comes at an extra cost. Others, like the one built-into CRMDialer, come with thousand of free voice minutes, unlimited voicemail drops, and more. Finally, consider whether or not any additional software is bundled with the dialer. CRMDialer bundles a leading customer resource management suite with its dialer, providing your office with a full set of tools designed to streamline your sales and operations in addition to revolutionizing your calling.
Getting a Power Dialer Setup
Once you’ve chosen a dialer, getting set up is incredibly easy. Because power dialers are web-based, utilizing voice-over-internet protocol (VOIP), the process is as simple as getting the software installed and then choosing or porting a number (or numbers) to operate the dialer under. Additional numbers can then be obtained to utilize the local presence feature, one of the most powerful tools included in CRMDialer. Local presence enables you to make calls using a real phone number (owned by you) based anywhere in the country. That means when your team makes calls out of the area or out of state, they can select a number local to the recipient of the call, boosting the likelihood of the prospect picking up by 65%. There is no limit to how many local presence numbers you can enter into the system, meaning your team can benefit from a local presence on a nationwide basis if you choose to.
CRMDialer is the top CRM platform on the market today, offering an industry-leading power dialer and a full suite of features to improve your company’s lead management, communications, scheduling, marketing, customer service, billing and payment collection, and much more. For more information on the full list of features included in the platform, start your free trial.