• Support Center Basics, CRM 101

    Support Center

    Customer service and support is a tough but rewarding business. You often walk the line between calming down frustrated (and sometimes angry) customers, solving issues and trying to be as efficient as possible. The hustle of a busy support center isn’t the only hurdle. Some of the other big challenges most support centers face include: […]

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  • Three Benefits of Integrating a Dialer With Your CRM

    Integrated Dialer

    Integrating a dialer with your CRM platform is an ideal way to streamline and grow your business. These systems are often integrated together because of the benefits they provide. The following are just a few benefits of having a dialer integrated with your CRM. It helps you get organized. By integrating your dialer system with […]

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