Credit repair is all about tracking and follow-up. Whether the contact is with a prospect, a client, or a creditor, success in the credit repair business requires constant communication. That’s what makes power dialers such an indispensable tool for credit repair agents. A quality power dialer not only boosts the amount of volume an agent can handle, but it also boosts the quality of their work, resulting in better negotiations with creditors, and happier customers. Here are just a few of the reasons a power dialer is a must-have for credit repair companies looking to take their business to the next level.
They Turn More Prospects Into Paying Clients
Generating clients is partially a numbers game. The more prospects an agent can call in a day, the more accounts they can get signed up. But in credit repair, the quality of initial contact plays a huge part as well. Consumers looking for credit repair services have no shortage of options, and prospective clients expect a certain level of service and care even before they make their first payment. So, it’s imperative that agents not only make more calls but also that they build trust with potential prospects almost immediately.
A good power dialer will streamline the outbound calling process with features like no-click call queuing and voicemail drop, allowing agents to reach out to more prospects in any given time period. In addition to that, power dialers integrated with CRM functionality provide agents with the information they need to make those calls more effective – including data and notes on previous calls, access to relevant documents and email correspondence, and much more. The result is more directed management of leads, and more prospects moved smoothly through the sales funnel and turned into customers.
They Improve the Results of Negotiations with Creditors
Credit repair is a slow process. Successfully negotiating with creditors can take months, and they understandably don’t normally go out of their way to make the process a smooth one. Getting even a single item removed from a client’s credit report can take multiple phone calls, and follow-up after an initial request is almost universally necessary. Keeping track of all of those points of contact and ensuring that no accounts or disputed items slip through the cracks can be a daunting task.
A quality power-dialer like the one included in CRMDialer enables agents to track, file, and even record all of their calls and interactions with creditors so that there is never any question where each account and each dispute is in the settlement and repair process. It also allows agents to schedule follow-up calls and then quickly work through their follow-up lists with click-to-call or no-click automatic dialing. That kind of tenacious calling is the key to ensuring that as many disputes as possible end favorably for the client – resulting in happier customers and continued monthly payments.
They Help Keep Clients Informed of Progress
Providing progress reports to clients is a simple but highly effective way to ease their concerns, maintain a strong relationship and ensure continued payments. Unfortunately, agents are often so busy that remembering to call-in progress updates can be a challenge. The very same features that allow agents to keep track of, schedule, and automate their follow-ups with creditors can also be used to ensure that agents keep their clients up-to-date on the progress of their accounts. In an industry rife with scammers, this simple step is invaluable in maintaining a company’s reputation, and power dialers like CRMDialer make it easier than ever.
CRMDialer is a fully-featured customer resource management platform with an industry-leading power dialer built right in. It provides credit repair agencies the ability to streamline and supercharge their outbound and inbound call handling, while simultaneously offering powerful data management, secure payment handling, Outlook, and Gmail integration, website visitor tracking, advanced reporting, and much more.
For more information on CRMDialer’s robust customer and lead management software, or on any of the platform’s built-in sales and productivity features. You can schedule a free demonstration, reach out to our team, or, better yet, start your free trial today!