The need to manage leads, contacts and documents have evolved. Expensive applications charging per user fees are no longer cutting it for the long term. These are all reasons to consider CRMDialer’s CRM Software, including five additional unique features that you just won’t get from Salesforce. Businesses looking to boost performance with fully loaded call center clouds have many reasons to consider CRMDialer, including five additional unique features that you just won’t get with competitors like Salesforce and Hubspot.
Let’s take a deep dive into the similarities and differences between CRMDialer, Salesforce, and HubSpot so that you can determine which CRM system offers the most value for your business.
10 Ways CRMDialer Is Disrupting The CRM Industry
To say that CRMDialer is disruptive may sound like an overstatement. But consider that in the modern tech era a new wave of business requirements indicates that CRM software today needs to be a fully loaded communication suite that includes a phone system, SMS, email and internal chat.
1. Sales & Marketing CRM That Is Also A Business Phone System
Make calls quickly and efficiently right from your browser. CRMDialer’s platform offers:
- Click-to-call, which lets agents spend more time connecting with people and less time dialing
- Call queues, IVR, local presence, call waiting and voicemail drops
- Round robin to give each agent the same number of calls
- Missed call reporting that lets managers know who missed calls (and why)
- Whisper and barge functionality lets supervisors listen in and help out as needed
With the right power dialer CRM, your sales team can connect with up to 400% more potential customers in less time to boost your organization’s bottom line and increase sales performance. There are many popular dialers on the market, but we think that CRMDialer offers something that others don’t.
2. Bring Your Own Gmail and Outlook Email Integrations
Your agents need inbound and outbound email to be integrated with their CRM for ultimate efficiency. The system needs to sync to their Gmail or Outlook accounts so that your agents can send and receive email without having to log in and out of the CRM. CRMDialer allows you to create email templates, schedule send times and bulk email validation to verify your lead list in order to reduce potential bounce rates and being marked as spam.
3. Send & Receive Inbound & Outbound SMS
After your agents make contact with leads, it can be helpful to have the option to follow up via text. After all, text messages get an open rate of about 98 percent and a response rate of around 80 percent — sometimes it’s just the ticket for closing deals.
Send and receive text messages directly from the CRM with the click of a button:
4. Website Visitor Tracking To Understand What Your Users Want
A big part of transforming your sales reps’ conversations from cold calls to meaningful connections is having real-time visitor tracking to see know who is doing what on your website. CRMDialer uses the latest cookie technology to identify users and make traditionally anonymous data known. CRMDialer’s revolutionary website visitor tracking tool lets your agents know in real-time who is clicking what on your website and the amount of time that they spent on specific pages.
CRMDialer’s revolutionary website visitor tracking feature gives businesses a window into the behavior of prospects in real-time. Website visitor tracking starts the moment that someone visits your site, clicks a link in one of your emails or completes a form. Your sales team will see real-time popup notifications in CRMDialer the moment that a visitor interacts with your site.
The benefit? You can ditch awkward sales conversations during which you’re not sure exactly how to target your prospects in favor of knowing more about what your prospects want, potential pain points and their level of interest.
The moment that a visitor enters your site for the first time and forever moving forward, your sales agents will know exactly what the specific contacts looked at, for how long and be able to determine exactly what the prospects are interested and thus putting an end to cold calling once and for all. The more visitors that get cookied, the bigger your pipeline will be. We’ve seen our clients’ lead pools grow just like a giant snowball with visitor tracking. No one has ever made less money by using visitor tracking 🙂
Watch this video of Website Visitor Tracking in action with CRMDialer:
5. Unlimited Visitor Tracking CRM!
As a business manager, you are bound to make hundreds of decisions on a daily basis, but only some of them will greatly influence the future of your company. Among the many decisions is the need to choose a CRM, also known as customer relationship management, a system that can truly change the way your salespeople communicate with prospects and even among themselves. This kind of contact center platform would be a smart addition to any business that wants to take advantage of the best communication tools on the market.
As long as you choose our unlimited plan, you will have access to Unlimited Visitor Tracking CRM, which means that your company can grow as much as it needs without you having to pay a cent extra. Even though you might just have a few salespeople that are working for you at the moment, you never know just how many agents you will be paying for in just a few months. The secret to being successful is simple – you just need to be dedicated to the right approach.
The good news is that our platform is accessible within 60 seconds, easy to use and helps your team increase its number of sales, revenue and even the number of people that will be working for these common goals! The next step that you should make is to pick the unlimited users plan from the start and see for yourself just how great this choice is for your business!
6. Leveraging Local Presence Caller ID
When people see a local number on their caller ID, they’re more likely to pick up the phone because it’s familiar and friendlier than a traditional cold call. That’s where local presence dialing comes in. CRMDialer designed the dialer with dynamic caller ID that displays a phone number in the local area code of the phone number that your agents are dialing. This all happens on the fly in a split second and allows your organization to increase your contact rate by as much a 400 percent.
Watch this video of Local Presence in action with CRMDialer:
7. Integrated CRM Helpdesk
We built powerful tools into the dialer to let you best analyze performance, boost results and measure your sales reps’ production. Our dialer metrics give you real-time monitoring and reporting. You can play recorded calls back to evaluate your reps’ performance and to help with training.
8. 100% Accurate Speech Recognition and Transcription
Voice-to-text solutions aren’t necessarily new, but we’ve fine-tuned our speech recognition feature so that you can instantly transform the words you speak into text that’s incredibly accurate. Our speech recognition is better than every other system on the market. We’ve tested our 100% accurate speech transcription against Google Speech, IBM Watson and Amazon Alexa – CRMDialer wins everytime and the results are not even close when looking at large datasets. In turn, this lets you create notes and emails roughly three times faster. It also eliminates the need for clunky manual data entry, giving your team an edge. You can expect better performance and stellar quality when it comes to the quality of your transcriptions.
9. Powerful Call Recording With Whisper & Barge
Our power dialer offers call recording, which is an incredibly useful tool to analyze performance and provide useful training to reps. It also takes things one step further, allowing managers to listen in on live calls during recording so they can evaluate performance in real-time and offer support as needed. The call center cloud streamlines the entire process to boost your team’s performance from the moment they use the click to call feature to contact their leads until the moment they close the deals.
10. Integrated CRM Chat
When it comes to creating an awesome environment for teamwork, it’s tough to beat the power of CRMDialer’s internal chat function. This standout feature fosters collaboration with easy-to-use functionality. Create groups and channels so the team can share files, images and information all in one place. Instantly share, or search for what you need; the chat features lets you and everyone else keep up with everything going on.
About the Competitors
OK, now you know more about CRMDialer. Before we start really comparing it to Salesforce and HubSpot, we think you should understand a little more about how the other dialers work. So, we’ve created a quick guide to give you the basics of each.
Salesforce has been offering a comprehensive CRM since 1999, when the company debuted a cloud-based system. It offers applications for marketing, service, sales and other organizations, all with simple setup and management. The Lightning Dialer logs information to create records within the Salesforce CRM, which offers a comprehensive, integrated set of tools. Some of the main features of the dialer include:
- Click to dial for outbound calls
- Call history log
- Call list creation
- Call monitoring
- Missed call notifications
- Call forwarding
HubSpot’s motto is “Don’t interrupt buyers, attract them.” And HubSpot strives to help companies do everything from attracting prospects to contacting them to converting them, all on a single platform. The HubSpot dialer works with the HubSpot CRM to help reps prioritize their call lists, efficiently work through their queues and quickly connect with prospects. Some of the dialer’s features include:
- Click to call capabilities
- Call recording
- Automatic call logging
- Email templates
- Email scheduling and tracking
- Live chat with prospects
- Predictive lead scoring
CRMDialer’s system has a power dialer that servers as a cornerstone feature of the CRM and is a customer favorite that is powerful, user-friendly and effective. This call center cloud replaces your existing phone system and CRM, and because it’s cloud-based, you won’t have to invest more money down the road on costly upgrades. Instead of worrying that the software will become outdated, you can feel confident about building your customized sales platform with a full roster of features, including:
- Call Queues
- Voicemail Drops
- Call Forwarding
- Call Recording
- Live Monitoring
- Speech Recognition
- Inbound & Outbound SMS
- Integrated CRM Chat
- Local Presence
- Dialer Metrics
CRMDialer vs. Salesforce vs. HubSpot: Comparing Features
Now that you’re a little more familiar with each dialer, let’s take a closer look and compare features. After all, the heart of finding the dialer that’s best for your organization is finding the one that has the features you need to streamline the sales and support process for maximum success.
|Complete, all-in-one solution||✓||✓|
|Features can be added as needed||✓|
|Real-time visitor tracking system||✓|
|Click to call||✓||✓||✓|
CRMDialer vs. Salesforce vs. HubSpot: Comparing Cost
Features matter. So do the costs. With Salesforce, you need to buy add-ons to get the most out of the platform. And with HubSpot, you can expect the costs to really ramp up as you build your contact list. HubSpot also charges for ongoing tech support. For more about the cost of each dialer, check out the three tables below.
| CRM Starter|
| Unlimited Pro|
|Unlimited Visitor Tracking||Unlimited Visitor Tracking||Unlimited Visitor Tracking|
|White Label CRM||Full Dialer and Communication Suite||Everything in Starter and Pro, plus:|
|2,000 Website Visitor Tracking Credits||15,000 Voice Minutes||Custom Pricing|
|1,250 Email Validation Credits||10,000 SMS Credits||Custom Minutes|
|20 E-Signature Envelope Credits||Unlimited Website Visitor Tracking Credits||Custom Email Validation Credits|
|CRMDialer Sidebar Gmail Extension||2,500 Email Validation Credits||Custom E-Signature Envelope Credits|
|Internal Ticketing Helpdesk||50 E-Signature Envelope Credits||Custom SMS Credits|
|2 Hours of Client Success||5 Hours of Client Success||Custom Feature Requests|
|Accept Customer Payments||1 Application Mapped for E-Sign||Single Sign On (SSO)|
Salesforce Lightning Dialer Pricing
|Lightning Dialer Minutes ($15/month)||Inbound ($5 per user/month)||Outbound ($25 per user/month)|
|Block of 1,000 minutes shared by all users||Accept incoming calls||Click to dial|
|Block is shared between inbound and outbound calls||Automated record lookup||Direct dial|
|Calls within the U.S. and Canada||Receive notification of missed calls||In-call note-taking|
|Incoming call forwarding||Automated call logs|
|Ability to leave prerecorded voicemails for prospects||Call monitoring|
|Call list creation|
HubSpot Dialer Pricing
|Free Plan||Starter: $50 per user/month||Professional: $400 per 5 users/month|
|Designed for individuals||Designed for sales teams||Designed for advanced sales teams|
|Email tracking||Email tracking||Email tracking|
|Gmail and Outlook integration||Gmail and Outlook integration||Gmail and Outlook integration|
|Contact management||Contact management||Contact management|
|Task management||Task management||Task management|
|Contact insight||Contact insight||Contact insight|
|Live chat||Live chat|
|Phone and email support||Phone and email support|
|Multiple deal pipelines|
|Predictive lead scoring|
|Smart send times|
The Bottom Line
That was a lot of information to take in. So, let’s sum it up with a quick look at the pros and cons of each dialer.
- CRMDialer: All-in-one, user-friendly solution with powerful tools loaded into a single platform.
- Salesforce: Comprehensive system when used with Salesforce CRM. Setup and configuration can be challenging, and you’ll need to buy add-ons to get the most out of the system.
- HubSpot: Easy to use, intuitive, all-in-one platform. You do need to sign a 12-month contract. Also, pricing steeply increases with the number of contacts.
What are you waiting for? Experience the disruptive dialer for yourself.
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