It’s crucial to have a sales CRM platform that’s easy to use and implement. That same platform should come packed with powerful tools to deliver the results and functionality you need. Before you choose a CRM, consider important details such as:
- The functions that you need it to perform
- Does the system provide an plan to help you grow for the long term future?
- How quickly you want to implement the system
- Pricing and billing practices (when you’re small, flexibility matters)
- The kind of growth you’re expecting for your team and your business
- Whether you want it to integrate with your existing system or replace it
Once you answer these questions, check out how CRMDialer meets your needs and wants. This power-packed platform is more than just a call center cloud. It delivers big, helping you boost your performance and your bottom line. A few of the notable features include:
Click to Call Functionality
Two words: 300% increase. That’s right. That’s how much sales professionals can boost their contact rate. This power dialer replaces your current phone system and lets you build a fully-loaded telemarketing platform complete with IVR, voicemail drops and a local presence that boosts contact rates by about 400%.
An Easy-to-Use, Integrated Helpdesk
You always want to provide amazing customer service. After all, happy customers are at the heart of your thriving business. Having a helpdesk built right into your CRM can help you impress (and retain) your customers. Customize your support system and use it to view all requests, from the time a helpdesk ticket comes in until the time the issue is resolved.
Even if you’re on a team of only two, having the ability to quickly share ideas and information fosters a collaborative environment. Our chat function lets you create groups and public chat channels that let everyone keep up with vital information in one spot. You can also use the search function to quickly find what you need for easy research.
Powerful Email & SMS
Did you know that an average of 44% of sales professionals gives up after one follow-up call? Research shows that it takes around eight tries to get through to your prospects using traditional methods. When you use the integrated text messaging to make follow-up calls and confirm appointments, you can boost your response rate considerably. And the more prospects you reach, the higher your conversion rate soars.
Today’s outreach efforts are about more than just the phone. Having the ability to follow up or reach out via text messages can really increase your contact rate. Roughly 98 percent of text messages are opened and read, and most agents enjoy a response rate of around 80 percent. Not only does the platform include inbound and outbound email, it also syncs to your Gmail and Outlook accounts, and it offers automatic email tracking, easy archiving, the ability to create email templates, open and tracking notifications and analytics that give you open, click and reply rates.
Professional Calendar & Email Integrations That Work for You
You don’t want to miss a showing or an appointment with clients or prospects. Having ahelps you keep up with your schedule, which is why CRMDialer includes the ability to sync tasks and appointments with Outlook 365 Calendar and Google Calendar. Additionally, you can set automatic reminders for tasks, follow-ups, and appointments so nothing falls through the cracks.
CRMDialer also integrates with Google Apps for Gmail and Outlook which are useful for sending and receiving emails between prospects without even being logged into the CRM. Integrated email is extremely helpful for agents who are out in the field meeting with clients all day. Emails sent and received are automatically bound to their appropriate records for you.
Seeing what your prospects are doing on your website in real-time improves lead quality, helps you prioritize calls and transforms your conversations from awkward cold calls into valuable conversations where you can talk about your prospects’ interests (you know more about them now) and answer their questions. Having the website visitor tracking feature built right into your CRM is a real game-changer.
You can get all that and more with a platform that’s seamless to integrate. Month-to-month billing and scalable plans make things easier than ever.