When launching a new startup, it’s important to have the absolute best tools at your disposal. This ranges from tools for marketing, to outreach, to having a stable customer support process to ensure that everyone’s issues get resolved on time and in full. Businesses looking to boost performance need to look beyond a traditional tool like Hubspot CRM. A new wave of business requirements indicates that CRM software today needs to be a fully loaded communication suite that includes a phone system, SMS, email and internal chat. The need to manage leads, contacts and documents has evolved. Expensive applications charging per-user fees are no longer cutting it for the long term. These are all reasons to consider CRMDialer’s CRM Software, including five additional unique features that you just won’t get from Hubspot.
Despite being one of the new kids in a rather crowded market of CRM platforms, this powerful and user-friendly CRM integrates a lot of muscle into its sleek, all-in-one package. We consider CRMDialer a real game-changer, and here are a few detailed reasons why.
10 Ways CRMDialer Is Disrupting The CRM Industry
To say that CRMDialer is disruptive may sound like an overstatement. After all, there are other dialer systems out there, and some of them offer great features. But consider the definition of a disruptor — a product that looks at the needs of its audience and existing products before creating a platform that gives users a new way to boost business and get results. Despite being one of the new kids in a rather crowded market of CRM platforms, this powerful yet user-friendly power dialer integrates a lot of muscle into its sleek, all-in-one package. Businesses looking to boost performance with fully loaded call center clouds have many reasons to consider CRMDialer, including five additional unique features they just won’t get with competitors. We consider CRMDialer a real game-changer, and here are a few reasons why.
1. Sales & Marketing CRM That Includes Power Dialer
Make calls quickly and efficiently right from your browser. CRMDialer’s platform offers:
- Click to call dialer, which lets agents spend more time connecting with people and less time dialing
- Call queues, IVR, local presence, call waiting and voicemail drops
- Round robin to give each agent the same number of calls
- Missed call reporting that lets managers know who missed calls (and why)
- Whisper and barge functionality lets supervisors listen in and help out as needed
2. Bring Your Own Gmail and Outlook Email Integrations
Your agents need inbound and outbound email to be integrated with their CRM for ultimate efficiency. The system needs to sync to their Gmail or Outlook accounts so that your agents can send and receive email without having to log in and out of the CRM. CRMDialer allows you to create email templates, schedule send times and bulk email validation to verify your lead list in order to reduce potential bounce rates and being marked as spam.
3. SMS Texting
After your agents make contact with leads, it can be helpful to have the option to follow up via text. After all, text messages get an open rate of about 98 percent and a response rate of around 80 percent — sometimes it’s just the ticket for closing deals.
4. Website Visitor Tracking For Click By Click Insights
We built our power dialer CRM to give you a very comprehensive view of your prospects and clients. A big part of transforming your sales reps’ conversations from cold calls to meaningful connections is having real-time visitor tracking to see know who is doing what on your website. CRMDialer uses the latest cookie technology to identify users and make traditionally anonymous data known. Our revolutionary website visitor tracking tool lets your agents know in real-time within our CRM who is clicking what on your website, the amount of time they spend on pages in order to gauge points of interest and provides notifications each time they return 24 hours later. Your reps see real-time popup notifications right within our CRM the moment that a visitor interacts with your site.
The benefit? You can ditch awkward sales conversations during which you’re not sure exactly how to target your prospects in favor of knowing more about what your prospects want, potential pain points and their level of interest.
5. Web Visitor Tracking
As a business manager, you are bound to make hundreds of decisions on a daily basis, but only some of them will greatly influence the future of your company. Among the many decisions is the need to choose a CRM, also known as customer relationship management, a system that can truly change the way your salespeople communicate with prospects and even among themselves. This kind of contact center platform would be a smart addition to any business that wants to take advantage of the best communication tools on the market.
As long as you choose our unlimited plan, you will have access to our Live Web Visitor Tracking, which means that your company can grow as much as it needs without you having to pay a cent extra. Even though you might just have a few salespeople that are working for you at the moment, you never know just how many agents you will be paying for in just a few months. The secret to being successful is simple — you just need to be dedicated to the right approach.
The good news is that our platform is accessible within 60 seconds, easy to use and helps your team increase its number of sales, revenue and even the number of people that will be working for these common goals! The next step that you should make is to pick the unlimited users’ plan from the start and see for yourself just how great this choice is for your business!
6. Leveraging Local Presence Caller ID
When prospects see a local number on caller ID, they’re more likely to pick up the phone. We designed our dialer with a dynamic caller ID that displays a local number based on the phone number your reps are dialing. This allows your organization to increase your contact rate by as much a 400 percent. And we all know that the more prospects you reach, the more accounts you’re able to sign.
Watch this video of Local Presence in action with CRMDialer:
7. Integrated CRM Helpdesk
We built powerful tools into the dialer to let you best analyze performance, boost results and measure your sales reps’ production. Our dialer metrics give you real-time monitoring and reporting. You can play recorded calls back to evaluate your reps’ performance and to help with training.
8. 100% Accurate Speech Recognition and Transcription
Voice-to-text solutions aren’t necessarily new, but we’ve fine-tuned our speech recognition feature so that you can instantly transform the words you speak into text that’s incredibly accurate. Our speech recognition is better than every other system on the market. We’ve tested our 100% accurate speech transcription against Google Speech, IBM Watson, and Amazon Alexa — CRMDialer wins every time and the results are not even close when looking at large datasets. In turn, this lets you create notes and emails roughly three times faster. It also eliminates the need for clunky manual data entry, giving your team an edge. You can expect better performance and stellar quality when it comes to the quality of your transcriptions.
9. Powerful Call Recording With Whisper & Barge
Our power dialer offers call recording, which is an incredibly useful tool to analyze performance and provide useful training to reps. It also takes things one step further, allowing managers to listen in on live calls during recording so they can evaluate performance in real-time and offer support as needed. The call center cloud streamlines the entire process to boost your team’s performance from the moment they use the click to call feature to contact their leads until the moment they close the deals.
For more information on how CRMDialer can reduce your administrative workload and supercharge your customer service efforts, schedule a free demonstration or start your free trial today!