Call center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers.
But before you can start improving productivity, it helps to evaluate your operations and try to pinpoint the factors slowing you down. Then, get the right tools on your side to streamline your business and enhance productivity. The best call center software delivers the features you need (plus a few you didn’t even realize you wanted) in a neat, cloud-based package that provides ultimate scalability, freedom and results.
Boy oh boy, do we have a platform for you. Meet your new call center cloud: CRMDialer, an all-in-one solution designed to eliminate inefficiencies, streamline operations, boost productivity and increase your bottom line. Check out some of the top features and then head to our website to schedule a demo to experience the difference our platform could make for your call center.
What’s a bustling call center without an amazing phone system? Our power dialer CRM speeds things up with features like:
- Click to call: Make calls right from your browser in a fraction of the time.
- Voicemail drop: Save tons of valuable time normally spent leaving voicemails without sacrificing a personalized touch.
- IVR: Ensure every call gets routed to the most relevant rep.
- Listen in: Recordings let you listen in later or use calls for training, while whisper and barge functions let managers help out on tricky calls as needed.
- Necessary extras: Call queues and round robin distribute calls evenly, ensuring every call is handled as efficiently as possible.
You can implement CRMDialer quickly and easily with minimal overhead costs. Best of all, it offers scalability to seamlessly handle periods of growth without skipping a beat, and it provides flexibility. Instead of having to deal with bulky servers and hardware, your call center will remain sleek and loaded with the latest technology — all of which you and your agents can use to work remotely. That’s a level of convenience that your team will love and your customers will appreciate.
Email and SMS
In addition to a lightning fast phone system, you also have integrated email and SMS for a well-rounded arsenal of communication tools designed to increase response rates and provide more ways to stay in touch, follow up and send pertinent details. Your agents can even send messages while on the phone to maximize productivity in minimal time.
If your call center also collects payments, you’re in luck. CRMDialer recently unveiled the ability to collect credit card, ACH transactions and e-checks — all from within your CRM. We created our platform with you in mind, which is why we don’t have any hidden fees or setup costs, and we provide the utmost security to protect your customers’ sensitive financial information along with streamlined efficiency to save time, reduce errors and shorten the time between sending invoices and getting paid.
With some platforms, you need to hire a developer to customize it to your call center. Not with ours. Our white label solution allows you to quickly and easily add your branding to our platform using simple tools — no developer needed. That empowers you to do more, increase brand visibility and minimize the need for additional staff.
The operational costs are small, but the results are big. We’ve packed tons of features into our platform to reduce wasted time in several ways:
- Spend less time logging in and out of multiple systems
- Click to dial allows you to contact up to three times more prospects
- No on-premise software requiring maintenance (and extra staffing)
Start boosting your call center’s productivity today. Check out our unlimited users CRM account option and schedule a demo to see our platform in action.