Having the right power dialer CRM makes all of the difference for your agents. Arm your sales team with powerful tools to boost performance, enhance communications and increase the rate at which you bring in new business with a power dialer that comes loaded with a user-friendly interface and a full roster of features. The power dialer marketplace has many options, including two notable competitors: CRMDialer and PhoneBurner. So, how do they compare to each other? Read on to find out.
10 Ways CRMDialer Stands Out
CRMDialer brings game-changing tools to businesses of all sizes. Despite being one of the new kids in a rather crowded market of CRM platforms, this powerful yet user-friendly power dialer integrates a lot of muscle into its sleek, all-in-one package. Businesses looking to boost performance with fully loaded call center clouds have many reasons to consider CRMDialer, including five additional unique features they just won’t get with competitors.
1. CRM & Power Dialer
Make calls quickly and efficiently right from your browser. Our platform offers:
- Click-to-call, which lets agents spend more time connecting with people and less time dialing
- Call queues, IVR, local presence, call waiting and voicemail drops
- Round robin to give each agent the same number of calls
- Missed call reporting that lets managers know who missed calls (and why)
- Whisper and barge functionality lets supervisors listen in and help out as needed
2. Bring Your Own Gmail and Outlook Email Integrations
Your agents need inbound and outbound email to be integrated with their CRM for ultimate efficiency. The system needs to sync to their Gmail or Outlook accounts so that your agents can send and receive email without having to log in and out of the CRM. CRMDialer allows you to create email templates, schedule send times and bulk email validation to verify your lead list in order to reduce potential bounce rates and being marked as spam.
3. Inbound & Outbound SMS
After your agents make contact with leads, it can be helpful to have the option to follow up via text. After all, text messages get an open rate of about 98 percent and a response rate of around 80 percent — sometimes it’s just the ticket for closing deals.
4. Unlimited Users
As a business manager, you are bound to make hundreds of decisions on a daily basis, but only some of them will greatly influence the future of your company. Among the many decisions is the need to choose a CRM, also known as customer relationship management, a system that can truly change the way your salespeople communicate with prospects and even among themselves. This kind of contact center platform would be a smart addition to any business that wants to take advantage of the best communication tools on the market.
As long as you choose our unlimited plan, you will have access to Unlimited Users CRM, which means that your company can grow as much as it needs without you having to pay a cent extra. Even though you might just have a few salespeople that are working for you at the moment, you never know just how many agents you will be paying for in just a few months. The secret to being successful is simple – you just need to be dedicated to the right approach.
The good news is that our platform is accessible within 60 seconds, easy to use and helps your team increase its number of sales, revenue and even the number of people that will be working for these common goals! The next step that you should make is to pick the unlimited users plan from the start and see for yourself just how great this choice is for your business!
5. Built-In Helpdesk
Part of building a robust business is offering standout customer support. Having an integrated helpdesk in this game-changing power dialer ensures you can make sure any support requests are handled quickly and efficiently. Plus, custom settings let you monitor your team’s effectiveness on different types of helpdesk tickets. Agents are notified at every step of the helpdesk ticket’s progress, from ticket opening until the issue is resolved, giving your business the opportunity to deliver amazing customer service.
6. Integrated Website Visitor Tracking
Website visitor tracking is like a secret weapon. With our website visitor tracking tool, your representatives can see in real-time who visits your website, which pages they click on and how long they stay on each page. This valuable information transforms awkward cold calls into targeted conversations. Your staff can reach out to leads and prospects based on their level of interest or potential pain points to improve lead quality, increase the effectiveness of targeting and ultimately close more deals.
See CRMDialer’s real-time visitor tracking in action. Check out the interactive demo here.
7. Local Presence Called ID
For many competitors, local presence dialing isn’t even an option. With PhoneBurner, it’s an optional extra that you pay more to get. With CRMDialer, it’s already included, giving callers an extra edge to increase contact rates. In fact, research has shown that you can increase contact rates by as much as 400% with local presence dialing. Dynamic caller ID displays a local number based on the phone number your rep dials, and the more prospects you successfully contact, the more deals you are likely to close.
Watch this video of Local Presence in action with CRMDialer:
8. Powerful Call Recording With Whisper & Barge
Our power dialer offers call recording, which is an incredibly useful tool to analyze performance and provide useful training to reps. It also takes things one step further, allowing managers to listen in on live calls during recording so they can evaluate performance in real-time and offer support as needed. The call center cloud streamlines the entire process to boost your team’s performance from the moment they use the click to call feature to contact their leads until the moment they close the deals.
9. Integrated CRM Chat
When it comes to creating an awesome environment for teamwork, it’s tough to beat the power of CRMDialer’s internal chat function. This standout feature fosters collaboration with easy-to-use functionality. Create groups and channels so the team can share files, images, and information all in one place. Instantly share, or search for what you need; the chat feature lets you and everyone else keep up with everything going on.
10. 100% Accurate Speech Recognition and Transcription
Voice-to-text solutions aren’t necessarily new, but we’ve fine-tuned our speech recognition feature so that you can instantly transform the words you speak into text that’s incredibly accurate. Our speech recognition is better than every other system on the market. We’ve tested our 100% accurate speech transcription against Google Speech, IBM Watson and Amazon Alexa – CRMDialer wins every time and the results are not even close when looking at large datasets. In turn, this lets you create notes and emails roughly three times faster. It also eliminates the need for clunky manual data entry, giving your team an edge. You can expect better performance and stellar quality when it comes to the quality of your transcriptions.
CRMDialer vs. PhoneBurner: Comparing Features
Now that you know a little more about the features included with CRMDialer that aren’t included with its competitor, it’s time to take a closer look at the basics of each dialer, the features offered and a comparison of how the features stack up.
PhoneBurner has offered its power dialing platform since it launched in 2008. It strives to help its customers be more organized and productive. Before making calls, users import their contacts into the contact manager and record voicemails to store in the voicemail library for the dialer to leave on prospects’ voicemails. Users can also create emails to automatically send to contacts after each call. Then, they create contact lists, pick up the phone, dial into PhoneBurner and click a button.
One of the management tools offered by PhoneBurner is a full administrative control that lets managers assign seats, access login information, and network accounts. It also gives managers the ability to broadcast leaderboards to inspire friendly competition and customizable lead distribution. A few of the features include the following:
- Voicemail drop
- Automatic email sending
- Integrated CRM
- Built-in Google Search
- Contact tagging
- Personalized do-not-call list
CRMDialer’s system has a power dialer that serves as a cornerstone feature of the CRM and is a customer favorite that is powerful, user-friendly and effective. This call center cloud replaces your existing phone system and CRM, and because it’s cloud-based, you won’t have to invest more money down the road on costly upgrades. Instead of worrying that the software will become outdated, you can feel confident about building your customized sales platform with a full roster of features, including:
- Call Queues
- Voicemail Drops
- Call Forwarding
- Call Recording
- Live Monitoring
- Speech Recognition
- Inbound & Outbound SMS
- Integrated CRM Chat
- Local Presence
- Dialer Metrics
Now that you know a little more about each power dialer, you can take a closer look at how the features compare. Check out the chart below:
|Real-time visitor tracking system||✓|
|Click to call||✓|
|Local presence||✓||Optional Extra|
CRMDialer vs. PhoneBurner: Cost Comparison
When you’re choosing a power dialer, getting the features you want and need are your top priorities, but it’s no secret that price also matters, especially if you’re a startup or small business.
The tables below give you a snapshot of the cost of each dialer.
| CRM Starter|
| Unlimited Pro|
|Unlimited Users||Unlimited Users||Unlimited Users|
|White Label CRM||Full Dialer and Communication Suite||Everything in Starter and Pro, plus:|
|2,000 Website Visitor Tracking Credits||15,000 Voice Minutes||Custom Pricing|
|1,250 Email Validation Credits||10,000 SMS Credits||Custom Minutes|
|20 E-Signature Envelope Credits||Unlimited Website Visitor Tracking Credits||Custom Email Validation Credits|
|CRMDialer Sidebar Gmail Extension||2,500 Email Validation Credits||Custom E-Signature Envelope Credits|
|Internal Ticketing Helpdesk||50 E-Signature Envelope Credits||Custom SMS Credits|
|2 Hours of Client Success||5 Hours of Client Success||Custom Feature Requests|
|Accept Customer Payments||1 Application Mapped for E-Sign||Single Sign On (SSO)|
PhoneBurner offers two types of accounts: single users and teams. The team pricing offers unlimited access to all of PhoneBurner’s features, while the single user plans provide a scaled-down version for small businesses that may not need everything.
|7.5 hours per month ($67.50/month)||Unlimited ($149/month)|
|Voicemail drop||Voicemail drop|
|Automatic emails||Automatic emails|
|CRM integration||CRM integration|
|Advanced tagging||Advanced tagging|
|Custom dispositions||Custom dispositions|
|Built-in Google search||Built-in Google search|
|Personal do-not-call list||Personal do-not-call list|
|Phone and email support||Phone and email support|
|SmartSender attachment tracking|
With team pricing, every seat gets unlimited access to all available features. The more seats you’re providing service to, the less you pay per seat.
|3 Seats||5 Seats||10 Seats||20 Seats||50 or More Seats|
CRMDialer: The PhoneBurner Alternative
Now that you’ve seen detailed information about pricing and features, you can easily see that CRMDialer is a valuable PhoneBurner alternative. Real-time visitor tracking, a fully-loaded and customizable telemarketing platform that puts enterprise-level tools in your hands right away. Value-added extras like highly accurate speech recognition, an integrated help desk, and amazing dialer metrics make opting for CRMDialer a wise choice.
Discover the difference for yourself. Sign up for a demo on the CRMDialer website.