Debt collectors have a variety of software options available to them. But the key to choosing the right debt collection software is finding an all-in-one solution that simplifies, streamlines and organizes information so reps can stay focused on contacting debtors and connecting with people who owe money to boost the debt collection business’ bottom line. Choosing a unified customer relationship management (CRM) platform like CRMDialer is key to increasing recovery rates, enhancing the accuracy of data and staying organized, streamlined and profitable.
Sure, there are lots of options out there. But they’re not all equally well suited to every debt collection business. What’s more, debt collectors often fail to choose a platform that meets all their needs, leaving them with a platform that’s hard to use, clunky to implement and not as results-driven as it could be. Some of the top attributes to consider in a CRM include easy implementation, seamless integration and a fully-loaded roster of features.
That’s what makes CRMDialer such a great choice — you get it all in a single, easy-to-access platform. Learn more about five major ways this debt collection CRM is changing the game for debt collectors everywhere.
It’s More Than Just a CRM
With some CRMs, you have to run several different platforms to get all the functionality you need. But with this platform, you get a power dialer, SMS, email, chat, lead management, a built in helpdesk and much, much more. In fact, it replaces your existing phone system and does everything you need from a debt collection software while providing a cutting-edge call center cloud. Even better? The power dialer features whisper and barge functionality, two essential tools that let managers whisper to debt collectors to offer advice during a challenging call or barge into it to help out more directly.
This power dialer CRM also gives you email with the ability to sync with your Gmail or Outlook accounts, schedule your emails to go out at the best day and time and create templates for ease of operation.
It Offers Outstanding Lead Management Capabilities
As you already know, many debt collectors buy their leads from third parties. While that’s a great way to get new leads, if you don’t have an efficient database, you could end up with scattered leads and missed opportunities. But that’s not an issue with this platform, which offers reporting on unlimited fields, automatic notifications as leads move through the cycle and a lead importer and user assignments that make loading your list of leads fast and easy. Other perks include a duplicate checker and bulk email validation to make sure all your data is on point.
Chat Changes Everything
Debt collectors don’t work in a vacuum. Foster an awesome collaborative environment with the platform’s built-in chat feature. If you have a question for a teammate, just send them a quick message. Looking for information about a specific topic? Just search for it by topic to find the information, files and images you need without any downtime. You can also take advantage of the newest chat feature, Tech Hub, which gives you B2B chat capability as well.
The Calendar Lets You Stay on Top of Everything
An integrated calendar lets you stay on top of all your important appointments, meetings and follow-ups so your debt collection business flows seamlessly. Plus, the platform’s calendar syncs with your Outlook 365 Calendar and Google Calendar, so you can keep all your tasks, appointments and other important date-driven details organized in one location. Worried about missing something important? Set an automated reminder, and you’ll be good to go.
A Built-In Helpdesk Enhances Client Satisfaction
Providing amazing customer service is important for every business. For debt collectors who choose CRMDialer, the built-in helpdesk makes it easy to deliver next-level service from anywhere using any device. You can track help tickets from the time they’re received until the issue is resolved — a great secret weapon for debt collectors who want to make sure each and every issue is handled efficiently.