Published on: January 16, 2019
Call center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers. But before you can start improving productivity, it helps to evaluate your operations and […]
Published on: January 4, 2019
Productivity is at the heart of every successful call center. It’s among the key factors in reducing overhead costs and boosting the bottom line while also providing incredible customer service. If you’re like many call centers, you struggle from time to time with effectiveness and efficiency. This is where great CRM can lend a helping […]
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