Published on: January 16, 2019
Call center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers. But before you can start improving productivity, it helps to evaluate your operations and […]
Published on: January 4, 2019
Productivity is at the heart of every successful call center. It’s among the key factors in reducing overhead costs and boosting the bottom line while also providing incredible customer service. If you’re like many call centers, you struggle from time to time with effectiveness and efficiency. This is where great CRM can lend a helping […]
Published on: December 10, 2018
Salesforce is one of the leaders in the CRM marketplace, and it has been since it launched in 1999. But it’s not without its drawbacks. If you take a look at reviews, you’ll see that many users find it expensive – especially for small businesses. Other drawbacks include the need for extensive customization and lengthy […]
Want to learn more?
Get a 1:1 personalized demo today!
Schedule A Demo