For busy call centers and bustling sales organizations, having a powerful dialer loaded with the right features is like having the right engine in a vehicle — it keeps everything moving at peak performance.
Think about it. Your sales representatives do everything from managing leads to contacting prospects, following up on conversations, sending out emails and much, much more. Wouldn’t it be nice if they could do that all in one place? Forget about nice. Wouldn’t that be the most efficient way of doing things? That’s where the right dialer comes into play.
Asterisk PBX has been available for some time now with two versions, one that requires a developer and another that’s already developed and ready to go. And they’re not the only dialers on the market. CRMDialer packs a real punch, with powerful tools designed to boost sales and enhance teamwork. Let’s take a look at each of the dialers, comparing the basic functions, pricing and features.
CRMDialer replaces expensive phone systems and software, and it eliminates the need to continually reinvest as your equipment becomes outdated. That’s the beauty of a call center cloud. And it’s not the only benefit of using this cost-effective, scalable call center technology.
CRMDialer includes an integrated helpdesk system so you can make sure all your customers’ issues are handled quickly and efficiently. This gives you the power to deliver top notch customer service with automatic notification and the ability to monitor your support staff as helpdesk tickets move from received to open to resolved.
- Dynamic caller ID with local phone numbers to increase contact rates by up to 400 percent
- Initiate calls with a single click
- Managers can listen in on live calls
- Dialer metrics with call recording
- Integrated chat
- Speech recognition
- Call queues
- Voicemail drop
- Call forwarding
About Asterisk PBX
Digium, the company behind Asterisk PBX, offers two products: Asterisk PBX and Switchvox. Asterisk is an open-source kit that lets administrators and developers create their communications systems. It’s built by and for developers. Switchvox is built on open standards and protocols, offering simplified solutions with customizable features like:
- VoIP phone
- Voicemail server
- Automatic call distribution/queues
- IVR/auto attendant
- Interactive dashboard
CRMDialer vs. Asterisk PBX: Price Comparison
When you’re evaluating prices of phone systems and dialers, it helps to think of cost on a per-seat basis. This is like a per-person or per-phone calculation. In general, smaller companies typically pay a larger per-seat price while larger companies pay a smaller per-seat price.
This is an area where CRMDialer really outshines other options with a free version that lets startups get off the ground and upgrade as the business grows and the need for minutes, SMS and emails increases. Asterisk PBX offers a free 30-day trial, but CRMDialer’s free version is free for life. You can also choose from three paid plans, which offer increasing allowances of minutes, website visitor tracking, email validation and other key features.
To really get a feel for how the two dialers compare, consider the two tables below, which break down each dialer’s pricing according to the number of minutes and some of the main features included.
Not all the dialer’s powerful features are listed. Check out CRMDialer’s full list of features here.
|Free ($0 per seat/month)||Starter ($39 per seat/month)||Pro ($99 per seat/month)||Premium ($149 per seat/month)|
|Two active users||Unlimited groups||Unlimited chat||Unlimited call metrics|
|30 minutes||500 minutes||1,500 minutes||3,600 minutes|
|100 SMS||200 SMS||500 SMS||1,500 SMS|
|100 visitors tracked||200 visitors tracked||400 visitors tracked||600 visitors tracked|
|25 emails validated||50 emails validated||100 emails validated||200 emails validated|
|500 lead records||Unlimited lead records||Unlimited Gmail sync||Unlimited call recording|
|Unlimited helpdesk tickets||Unlimited speech recognition||Unlimited email scheduling||Unlimited email tracking|
|Support available through knowledge base on iriscrm.com||Website, email and live chat support||Website, email and live chat support||Website, email and live chat support|
As you’ll see, Asterisk PBX pricing is quite different from CRMDialer. In addition to a five-seat minimum, each plan carries a cost for toll-free usage and other features. Additionally, the lowest priced plans require a three-year commitment, while one-year and month-to-month plans carry a higher per-seat cost. Asterisk PBX does offer a 30-day free trial.
|Metered Plan 1|
($14.99 per seat/month)
|Metered Plan 2|
($13.99 per seat/month)
|Metered Plan 3|
($12.99 per seat/month)
|Unlimited Plan 1|
($35 per seat/month)
|Unlimited Plan 2|
($33 per seat/month)
|Unlimited Plan 3 |
($24.99 -$28.99 per seat/month)
|5-seat minimum||5-seat minimum||5-seat minimum||5-seat minimum||5-seat minimum||5-seat minimum (lowest price for 50+ seats)|
|Month-to-month plan||1-year commitment||3-year commitment||Month-to-month plan||1-year commitment||3-year commitment|
|US usage for $0.030/min||US usage for $0.026/min||US usage for $0.023/min||Unlimited US usage||Unlimited US usage||Unlimited US usage|
|Toll-free usage for $0.035/min||Toll-free usage for $0.030/min||Toll-free usage for $0.026/min||Toll-free usage for $0.019/min||Toll-free usage for $0.019/min||Toll-free usage for $0.019/min|
|Phone rental available for additional $10-$25/month||Phone rental available for additional $10-$25/month||Phone rental available for additional $10-$25/month||Phone rental available for additional $10-$25/month||Phone rental available for additional $10-$25/month||Phone rental available for additional $10-$25/month|
|U.S.-based support||U.S.-based support||U.S.-based support||U.S.-based support||U.S.-based support||U.S.-based support|
How Do the Financials Stack Up?
Now that you have a better feel for the similarities and differences between the two plans, let’s sum up some of the main points.
- Asterisk PBX offers a free, 30-day trial.
- CRMDialer’s free plan isn’t a trial. If it gives you everything you need, then you can keep it for free for as long as it works for you. When you need more minutes and other features, scale up.
- Asterisk PBX offers a month-to-month plan along with several one-year or three-year contract options.
- CRMDialer bills monthly with no long-term contracts required.
- Asterisk PBX and Switchvox have a five-seat requirement for all plans. In addition to set plans, Asterisk PBX consumers can design their own as needed with additional features.
- CRMDialer has no minimum or maximum. ISOs that outgrow the premium plan can work with IRIS CRM to create custom enterprise plans.
CRMDialer vs. Asterisk PBX: Feature Comparison
Let’s face it — cost is important, but the features you do or don’t get are what make or break your decision, right? After all, not all call center clouds are created equal. Both CRMDialer and Asterisk PBX give you some powerful tools. And, as you’ve seen in the cost comparison, both offer a variety of plans to fit your budget.
So, how do the features stack up? Take a look at the chart below.
|Real-time visitor tracking system||✔|
|Click to call||✔|
Are you looking to replace your existing phone system? Consider a powerful call center cloud loaded with tools like:
- Click-to-call capabilities that let you contact up to three times more prospects
- Dialer metrics to accelerate performance and enhance training
- SMS and chat for optimal communication within the sales team and with leads and prospects
- Highly accurate speech recognition that lets you write emails and notes three times faster