Sales and Marketing

Automation is the key for any business to improve their outreach process. The sales and marketing processes in our modern era are focused on three fronts: email, SMS, and calling. Businesses looking to boost performance need to look beyond a traditional CRM like Salesforce or Hubspot. A new wave of business requirements indicates that CRM software today also needs to be a fully loaded communication suite that includes a phone system, SMS, email and internal chat. The need to manage leads, contacts and documents has evolved.

Expensive applications charging per-user fees are no longer cutting it for the long term. These are all reasons to consider CRMDialer’s CRM Software, including five additional unique features that you just won’t get from Salesforce or Hubspot.

10 Ways CRMDialer Is Disrupting The CRM Industry

To say that CRMDialer is disruptive may sound like an overstatement. After all, there are other dialer systems out there, and some of them offer great features. But consider the definition of a disruptor — a product that looks at the needs of its audience and existing products before creating a platform that gives users a new way to boost business and get results. Despite being one of the new kids in a rather crowded market of CRM platforms, this powerful yet user-friendly power dialer integrates a lot of muscle into its sleek, all-in-one package. Businesses looking to boost performance with fully loaded call center clouds have many reasons to consider CRMDialer, including five additional unique features they just won’t get with competitors. We consider CRMDialer a real game-changer, and here are a few reasons why.

CRM Database

1. Sales & Marketing CRM That Is Also A Business Phone System

Agents need to make calls quickly and efficiently right from your browser from anywhere in the world. CRMDialer’s platform offers:

  • Click-to-call with call recording that lets agents spend more time connecting with people and less time dialing
  • Call queues, IVR, local presence, call waiting and voicemail drops
  • Round robin to give each agent the same number of calls
  • Missed call reporting that lets managers know who missed calls (and why)
  • Whisper and barge functionality lets supervisors listen in and help out as needed

2. Bring Your Own Gmail and Outlook Email Integrations

Your agents need inbound and outbound email to be integrated with their CRM for ultimate efficiency. The system needs to sync to their Gmail or Outlook accounts so that your agents can send and receive email without having to log in and out of the CRM. CRMDialer allows you to create email templates, schedule send times and bulk email validation to verify your lead list in order to reduce potential bounce rates and being marked as spam.

3. Sending & Receiving Inbound & Outbound SMS Texting

After your agents make contact with leads, it is very helpful in today’s tech era to have the option to follow up via text. After all, text messages get an open rate of about 98 percent and a response rate of around 80 percent — sometimes it’s just the ticket for closing deals.

Integrated Inbound and Outbound SMS CRM

Send and receive text messages directly from the CRM with the click of a button.

4. Website Visitor Tracking To Understand What Your Users Want

CRMDialer’s revolutionary website visitor tracking feature gives businesses like yours a window into the behavior of prospects in real-time. Website visitor tracking starts the moment that someone visits your site, clicks a link in one of your emails or completes a form.

The moment that a visitor enters your site for the first time and forever moving forward, your sales agents will know exactly what the specific contacts looked at, for how long and be able to determine exactly what the prospects are interested and thus putting an end to cold calling once and for all. The more visitors that get cookies, the bigger your pipeline will be. We’ve seen our clients’ lead pools grow just like a giant snowball with visitor tracking. No one has ever made less money by using visitor tracking 🙂

Watch this video of Website Visitor Tracking in action with CRMDialer:

5. Unlimited Visitor Tracking CRM!

As a business manager, you are bound to make hundreds of decisions on a daily basis, but only some of them will greatly influence the future of your company. Among the many decisions is the need to choose a CRM, also known as customer relationship management, a system that can truly change the way your salespeople communicate with prospects and even among themselves. This kind of contact center platform would be a smart addition to any business that wants to take advantage of the best communication tools on the market.

As long as you choose our unlimited plan, you will have access to Unlimited Visitor Tracking CRM, which means that your company can grow as much as it needs without you having to pay a cent extra. Even though you might just have a few salespeople that are working for you at the moment, you never know just how many agents you will be paying for in just a few months. The secret to being successful is simple – you just need to be dedicated to the right approach.

The good news is that our platform is accessible within 60 seconds, easy to use and helps your team increase its number of sales, revenue and even the number of people that will be working for these common goals! The next step that you should make is to pick the unlimited users’ plan from the start and see for yourself just how great this choice is for your business!

6. Leveraging Local Presence Caller ID

When prospects see a local number on caller ID, they’re more likely to pick up the phone. We designed our dialer with a dynamic caller ID that displays a local number based on the phone number your reps are dialing. This allows your organization to increase your contact rate by as much a 400 percent. And we all know that the more prospects you reach, the more accounts you’re able to sign.

Watch this video of Local Presence in action with CRMDialer:

7. Integrated CRM Helpdesk

We built powerful tools into the dialer to let you best analyze performance, boost results and measure your sales reps’ production. Our dialer metrics give you real-time monitoring and reporting. You can play recorded calls back to evaluate your reps’ performance and to help with training.

Integrated CRM Helpdesk Zendesk Alternative

Create and track tickets to ensure proper SLAs are met by customer support and success departments.

8. 100% Accurate Speech Recognition and Transcription

Voice-to-text solutions aren’t necessarily new, but we’ve fine-tuned our speech recognition feature so that you can instantly transform the words you speak into text that’s incredibly accurate. Our speech recognition is better than every other system on the market. We’ve tested our 100% accurate speech transcription against Google Speech, IBM Watson, and Amazon Alexa – CRMDialer wins every time and the results are not even close when looking at large datasets. In turn, this lets you create notes and emails roughly three times faster. It also eliminates the need for clunky manual data entry, giving your team an edge. You can expect better performance and stellar quality when it comes to the quality of your transcriptions.

9. Powerful Call Recording With Whisper & Barge

Our power dialer offers call recording, which is an incredibly useful tool to analyze performance and provide useful training to reps. It also takes things one step further, allowing managers to listen in on live calls during recording so they can evaluate performance in real-time and offer support as needed. The call center cloud streamlines the entire process to boost your team’s performance from the moment they use the click to call feature to contact their leads until the moment they close the deals.

10. Integrated CRM Chat

When it comes to creating an awesome environment for teamwork, it’s tough to beat the power of CRMDialer’s internal chat function. This standout feature fosters collaboration with easy-to-use functionality. Create groups and channels so the team can share files, images, and information all in one place. Instantly share, or search for what you need; the chat feature lets you and everyone else keep up with everything going on.

Internal CRM Chat

Communicate internally, send files and images and search #channels to increase productivity.

For more information on how CRMDialer can reduce your administrative workload and supercharge your customer service efforts, schedule a free demonstration or start your free trial today!