Published on: August 13, 2020
Working from a telephone is hard. Whether it’s a phone sales agent making their way through a list of prospects or a support agent taking call-after-call from angry or frustrated customers, a full day in a call center can be rough. There are a host of common problems faced by call centers and their agents, […]
Published on: April 15, 2020
Call center success depends on two things: each agent maintaining the highest possible calling rates, while also delivering the best possible sales process to the potential customer on the other end of the line. Customer resource management is specifically designed to take care of the second half of that equation by putting more complete customer […]
Published on: January 16, 2019
Call center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers. But before you can start improving productivity, it helps to evaluate your operations and […]
Published on: January 7, 2019
Time is money. Every little bit of time you can shave off clunky business practices can be better spent doing what you do best and getting down to business. That’s why we created CRMDialer — to streamline everything and save time for businesses of all types. And now, we’ve created a credit card payment acceptance […]
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