Published on: August 19, 2020
Customer resource management software has exploded in popularity over the past five to ten years and is now considered mission-critical software in a wide variety of industries. But companies looking to unlock the benefits of CRM are faced with a huge number of options, with wide variation in the features and capabilities offered. Luckily, in […]
Published on: June 17, 2020
Insurance is a competitive industry that operates on razor-thin margins. As a result, agencies are constantly looking for new ways to improve efficiency and minimize costs. Insurance is also an industry that lends itself extremely well to work-from-home arrangements – a major money saver. As a result, many agencies are making the transition to partially […]
Published on: May 15, 2020
Any kind of crisis will test us. Not only will it test our mental fortitude and resilience, but also our organizational skills, our adaptability, and the systems we put in place. Of course, this is highly pertinent when it comes to business. During the current crisis, a lot of businesses are finding out just how […]
Published on: April 22, 2020
Thanks to the emergence of a sea of local digital firms, competition in the marketing and advertising space are fiercer than ever. To ensure your agency stands out above the crowd, you need to give your team the tools they need to perform their jobs better and make client interactions more impressive than the competition. […]
Published on: April 15, 2020
Call center success depends on two things: each agent maintaining the highest possible calling rates, while also delivering the best possible sales process to the potential customer on the other end of the line. Customer resource management is specifically designed to take care of the second half of that equation by putting more complete customer […]
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