Published on: August 13, 2020
Working from a telephone is hard. Whether it’s a phone sales agent making their way through a list of prospects or a support agent taking call-after-call from angry or frustrated customers, a full day in a call center can be rough. There are a host of common problems faced by call centers and their agents, […]
Published on: July 22, 2020
In an industry as competitive as insurance, agencies are constantly looking for ways to access new prospects, increase efficiency and service quality, and minimize costs. It’s no surprise that such a large percentage of agencies have embraced customer resource management since CRM tools are designed specifically to accomplish those goals. But with so many platforms […]
Published on: July 15, 2020
If your solar sales company is currently on the market for a customer resource management tool to help improve your sales and service delivery, you’ve probably noticed the enormous number of platforms currently on the market. But not all CRM software is created equal, so it’s important you choose one specifically designed to meet the […]
Published on: July 8, 2020
Shopping for a new customer resource management platform is an important task. Not only is it a significant investment, but it will also have a major impact on the success of your agency’s efforts to improve your sales process and service delivery. With that in mind, there are certain features that you should look for […]
Published on: July 1, 2020
Customer resource management software is becoming ubiquitous across the mortgage industry, thanks to the benefits it provides in improving the sales process and strengthening client relationships. But with so many CRM platforms on the market today, how do you know which one is right for your brokerage? The following are five of the most important […]
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