Published on: August 13, 2020
Working from a telephone is hard. Whether it’s a phone sales agent making their way through a list of prospects or a support agent taking call-after-call from angry or frustrated customers, a full day in a call center can be rough. There are a host of common problems faced by call centers and their agents, […]
Published on: April 15, 2020
Call center success depends on two things: each agent maintaining the highest possible calling rates, while also delivering the best possible sales process to the potential customer on the other end of the line. Customer resource management is specifically designed to take care of the second half of that equation by putting more complete customer […]
Published on: July 9, 2019
Successful phone sales are all about opening a strong, honest dialogue with the prospect and addressing their concerns and needs in order to close the deal. But none of that can happen if prospects don’t pick up the phone in the first place! Unfortunately, that’ a common result when prospects see unfamiliar area codes on […]
Published on: January 31, 2019
Customer service support is a tough but rewarding business. You often walk the line between calming down frustrated (and sometimes angry) customers, solving issues and trying to be as efficient as possible. The hustle of a busy support center isn’t the only hurdle. Some of the other big challenges most support centers face include: Customer […]
Published on: January 16, 2019
Call center inefficiency happens to the best of us. Maximizing productivity while minimizing overhead costs is a struggle that every business can understand. Clunky hardware, exhausted agents and inefficient technology are just a few of the common complaints plaguing call centers. But before you can start improving productivity, it helps to evaluate your operations and […]
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